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Certifications and governance disciplines are integral to Datacentrix' Business Control function, which is involved with each complex, managed services project undertaken by Datacentrix.
Business Control helps drive the correct processes and procedures behind every ICT solution implementation as well as the service and support provided thereafter. This includes ensuring that team members, from both Datacentrix and the customer, are certified as far as necessary on the ITIL framework, being an integral mechanism to the company's service delivery.
The processes and procedures that this function puts in place are underpinned by ITIL disciplines, including continual service improvement and change management, and standards such as the ISO family. This helps to ensure that standards and disciplines are understood and adhered to by stakeholders, cementing Datacentrix as a value business.
Business Control is also responsible for the transition of services into a new or existing customer. The team ensures that the right skills are applied by the right people to safeguard new service deployment in a controlled, measureable manner while ensuring the appropriate communications protocol.
Objectives of Business Control
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