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TECHNOLOGY

ENTERPRISE SYSTEMS MANAGEMENT

Enterprise Systems Management (ESM) refers to the management, control and monitoring of enterprise systems. It encompasses remote monitoring and configuration, control and management practices, enabling small teams of IT experts to manage large, distributed infrastructures.

Datacentrix' ESM competency leverages ITIL and COBIT to standardise the procedures and processes used by its team in managing, controlling and monitoring customers' infrastructures. It develops ESM frameworks for its customers based on an analysis of what the customer requires, and with a view to ensuring predictable service levels across technology systems.

Datacentrix' ESM team strives to ensure all its customers benefit from reduced infrastructure costs, reduced headcounts and more efficient use of their IT assets.

 

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