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Managed ICT services are much wider than the traditional insource or outsource models. Datacentrix enables customers to source services from any number of specialist service providers while managing the model via a single management interface – Datacentrix Service Aggregation.
Aggregation simplifies customer relationships with multiple ICT vendors (telephony, broadband, web, printing, software application vendors, etc.).
Datacentrix manages customer's supplier relationships ensuring that quality service is delivered and maintained at a professional level. The refined service architecture leverages multiple service provider components and results in efficiencies that reduce the cost, time and effort involved in vendor management.
The Service Aggregation function means that Datacentrix becomes the central point of contact for all service issues, and the central point of contact for all customer service providers.
The Service Desk is essential to the service aggregation function. All ICT events, cases and service issues are routed through the Service Desk. Performance data is gathered, giving the customer a holistic view of the service providers and the services to which they contribute.
The value of the specialised Service Aggregation function
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