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SERVICES
BUSINESS SOLUTIONS
TECHNOLOGY
DELIVERY CAPABILITY
ENGAGEMENT MODEL

SERVICES

Datacentrix is a leading integrated ICT services and solutions partner and has its focus set on enabling its customers to grow their businesses. The company does so by enhancing processes and systems with passion and expertise, empowering customers to make meaningful management decisions and operate their businesses effectively.

The company's all-encompassing service offering includes:

Cloud computing: Datacentrix offers true public and private cloud services with management, monitoring, security, and always-on availability. Cloud services are available from the company's tier-3 plus datacentres, which are monitored for security, availability, performance and capacity by Datacentrix' Security Operations Centre, Data Centre and Network Operations Centre. >>

Service aggregation: Datacentrix manages customer vendor relationships and service framework by becoming the central point of contact for all customer service issues, and the central point of contact for customer service providers. >>

Service desk: The Service Desk offers an always-available managed services solution, providing customers the ability to rapidly report any IT problems and solve ongoing issues. >>

Managed systems: Datacentrix manages all the disciplines associated with systems management and supports the world's leading vendors' hardware and operating systems. The team manages complex server infrastructures, databases, applications and network configurations on a 24x7x365 basis. The function is supported by the company's Service Desk and Monitoring services. >>

Managed talent solutions: Datacentrix offers registered private employment services. The company's specialist, in-house recruitment team provides easy access to quality permanent and contract skills in the fields of IT, SAP, engineering and finance. >>

Managed networks: Datacentrix designs, builds, implements, operates and maintains local and wide area networks (WANs), providing solutions from the network core to the network edge, as well as datacentre deployment. >>

Managed entry point: Datacentrix secures, controls, manages and maintains all devices that a customer owns, and monitors those that does not. >>

Monitoring: The managed monitoring and control of customer network and systems infrastructure is imperative for establishing and maintaining critical system health. Datacentrix monitors and controls all server hardware systems, operating systems, application services, databases, network devices and servers running in an ICT environment. >>

Hosting: Managed Hosting services from Datacentrix are delivered via class-leading infrastructure. All services are provided with service level agreements and 99.999% network uptime guarantee. All Hosting offerings may be extended to include specialised security services (firewalls, patching, antivirus, and intrusion detection), backups, and more. >>

Colocation: Datacentrix provides high density, network-rich, secure colocation, enabling customers to reduce their operating costs and minimise risk through the provision of fully managed datacentre solutions. >>

Managed print and document solutions: Datacentrix offers integrated document solutions that respond to customers' complete document requirements across the document life cycle from creation and distribution, to collaboration and archiving. >>

Security operations centre (SOC): The SOC monitors and defends customer environments against security threats and offers a powerful analytical tool that helps to simplify compliance, enhance security and ensure risk mitigation. >>

Electronic fraud management: Datacentrix helps organisations to guard against electronic fraud and identity theft. The company's information integrity approach encompasses all legal, operational and compliance requirements. >>

 

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